Designation Cluster CIG Lead: - Kolkata, Guwahati
Job Description: - • Overall responsibility of Customer Ops for the cluster
• Ensures smooth operation of all touches points customer care.
• CSAT /FTR with close looping of complaints /escalations .
• Responsible for driving customer retention voluntary/involuntary.
• Organize Customer Contact programs at each towns and WWE’s.
• Undertake high user visit for retention and relationship building
• Monitor customer complaint resolution as per SLA from all customer contact points.
• Responsible for achieving the CC business goals.
• CSAT /FTR with close looping of complaints /escalations .
• Responsible for driving customer retention voluntary/involuntary.
• Organize Customer Contact programs at each towns and WWE’s.
• Undertake high user visit for retention and relationship building
• Monitor customer complaint resolution as per SLA from all customer contact points.
• Responsible for achieving the CC business goals.
Desired Profile: - Professional qualification with minimum 6 to 8 years of experience.
Experience: - 4 - 8 Years
Industry Type: - Telecom /ISP
Role:- Team Leader - (Non Technical)
Functional Area: - ITES/BPO/KPO, Customer Service, Ops.
Education: - UG - Any Graduate - Any Specialization, Graduation Not Required PG - Any PG Course - Any Specialization, Post Graduation Not Required
Location- Durgapur, Guwahati, Kolkata,Quilon
Keywords-Customer Interface Group Lead Contact Reliance Communications Ltd
Website- http://www.relianceada.com
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